Online reviews – the new word-of-mouth : eMarketing: Practical and Useful Research : University of Minnesota Extension

As we do Making the Most of Your Social Media workshops, the question always comes up about reviews and how do we handle comments or reviews from people who were not happy!  An article from a University of Minnesota Extension colleague gives us good guidance on how to handle that situation!

Online reviews – the new word-of-mouth : eMarketing: Practical and Useful Research : University of Minnesota Extension.

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